FAQ

Is shipping available outside the United States?

Customer assurance - Concise timing: Shipping outside the United States is not offered; all US orders include free standard delivery.

How can I follow my shipment?

Policy explanation - Operational framework: Yes. A tracking number is provided after carrier acceptance so the shipment can be followed.

When is the customer service team available?

Store process - Transaction-focused handling: Email support@gocontigopairie.shop or call 270-832-8232 Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Where can I find safe-use information?

What to expect - Applicable method: Follow the care, material, temperature, component, and safety instructions for the specific bottle, mug, tumbler, lid, or accessory.

How long do processing and transportation take?

Process clarification - Operational guidance: The expected schedule is 1-2 business days for processing plus 4-6 business days in transportation.

What happens if I request cancellation after shipment?

Service note - Transparent reference: Yes, before dispatch. Once shipped, the purchase proceeds through the return terms in the Refund Policy.

Where and when does a refund arrive?

Customer assurance - Consistent explanation: Approved refunds go back to the order's original payment source after receipt and inspection; financial-institution posting usually takes 5-10 business days after issuance.

What return and exchange choices are available?

Practical application - Verified procedure: Eligible items may be returned or exchanged for any reason within 30 days after delivery, and gocontigo pays approved return shipping.

Customer service contact

Storefront practice - Current information: gocontigo handles questions about this page through the contact details below.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigopairie.shop

Phone: 270-832-8232

Physical and return address: 3340 S Parnell Ave, Chicago, Illinois, 60616, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).