Refund Policy

Customer outcome - Policy-based reference: A delivered order from gocontigo remains eligible for a no-reason return or an exchange during the following 30 days.

Return shipping responsibility

What this means - Consistent coverage: Return postage is the responsibility of gocontigo, whether the request is discretionary or results from damage, a defect, a wrong item, or an incomplete order.

Return destination

3340 S Parnell Ave, Chicago, Illinois, 60616, United States

Exchange requests

Order guidance - Order-specific clarification: The 30-day program also supports exchanges, with the requested replacement reserved only after availability is confirmed.

Cancellation before shipment

Customer information - Accessible review: Orders can be canceled while they remain unshipped, whereas shipped orders must be handled under this Refund Policy.

Refund method and timing

Store practice - Outcome-based outcome: Once the authorized return is received and inspected, its refund is issued to the original form of payment; posting by the bank usually takes another 5-10 business days after issuance.

Return eligibility

Working rule - US-focused review: Please retain the order confirmation and included pieces, because both are used when reviewing a request submitted during the 30-day period.

Process overview - Order-specific framework: Items made to order, gift cards, products marked clearance or Final Sale, and opened intimate or hygiene-sensitive goods are not accepted as no-reason returns.

Important context - Transaction-focused standard: A damaged, defective, mis-shipped, or omitted item remains protected regardless of the discretionary-return exclusions.

Business and support information

How this rule works - Everyday procedure: Customers can reach gocontigo through these current store contact details.

Business name: gocontigo

Trade name: gocontigo

Email: support@gocontigopairie.shop

Phone: 270-832-8232

Physical and return address: 3340 S Parnell Ave, Chicago, Illinois, 60616, United States

Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Prepaid return label and fees

How this rule works - Current guidance: Customers receive a free prepaid return label for approved change-of-mind and damaged, defective, wrong, or missing-item returns; gocontigo pays that postage and charges no restocking fee.